Features of an IVR system
Welcome your callers with professional greeting and create a positive brand image.
Route all your business calls to the right department and the right agent automatically.
Connect your callers directly to the agent they have spoken with earlier or the agent assigned to them.
Assign unique extension numbers to your departments or agents and route your calls efficiently.
Facilitate your callers to leave a voicemail when none of your agents aren't available.
Let your callers input their requirement on IVR menu and route their calls accordingly.